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Law and Politics
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Grechukha V.N. The issues pertaining to the regulation of the claim and complaint process in transportation

Abstract: This article reviews the issues pertaining to the regulation of the claim and complaint process in the transportations of both, freight and passengers. The author offers the classification of the requirements for the claim process that includes such groups as: adherence to the allotted complaint periods; filing the complaint according to the set rules; inclusion of the necessary documents at the time of filing the complaint; compliance with the timeframe and the order of responding to a claim. This article is first to provide a complex comparative-legal analysis of the regulation of transportation bylaws and codices of the requirements for claim and complaint process of resolving disagreements during transportation. A special attention is given to the various approaches of the transportation sources towards this regulation. The author makes a conclusion on the necessity to improve the norms that would establish these requirements. The unification of the transportation normative base that regulates the claim and complaint process of the disagreements in transportation can serve as one of the key methods of such improvement.

Keywords:

Submission of a claim, Party filing a complaint, Party receiving a complaint, Adhering to complaint deadlines, Proper filing of a complaint, Response to a complaint, Freight transportation, Passenger transportation, Pre-trial form of defense, Deadline for filing a complaint.

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