Abstract: This article is based on the materials of sociological study conducted in Altai Krai in 2017. The subject of this research is the typical conflict in pedagogical communities. The goal consists in determination of current factors that lead to the emergence of conflict situations in pedagogical communities. The author believes that that quality of educational process depends on the relationship established among pedagogical staff. Examination of the conflicts, its prevention and constructive resolution contributes to establishment of mutual understanding and respect among pedagogical staff, which undoubtedly elevates the quality of educational process. The conducted sociological study allowed determining the key causes and forms of the manifestation of conflicts in educational facilities, the level of conflict management literacy of the pedagogical staff, as well as the behavioral strategy of a person in a conflict situation. The author concludes that currently, the pedagogues do not possess the sufficient knowledge on conflict management, which could be helpful in resolving a conflict situation from the perspective of a professional. The improvement of the conflict management literacy requires special advanced training courses that will provide opportunity for studying the various techniques for optimization the process of conflict resolution, and certainly encourage a more constructive conflict resolution. The results of analysis can be valuable for the representatives of school administrations in their professional activity.