Burtseva E.V. —
Practical application of the system of independent evaluation of service quality rendered by the social organizations: issues and contradictions
// Politics and Society. – 2018. – ¹ 12.
– P. 21 - 30.
DOI: 10.7256/2454-0684.2018.12.28249
URL: https://en.e-notabene.ru/psmag/article_28249.html
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Abstract: The subject of this research is the issues and contradictions emerging in the process of independent evaluation of service quality rendered by the social organization. As most relevant is regarded the problem of methodical support of the system of independent evaluation, problem of methodological indisposition of community boards on which behalf is conducted the independent inspection, but also the social organizations themselves towards the procedure of evaluating the quality of rendered services. A pressing issue is the need for arranging the social organizations of different types of services and varying funding levels. The author makes emphasis on the questions of “independence” of evaluation of the quality of social services, as well as formal approach to its realization. The scientific novelty lies in identification of the issues related to implementation of the independent evaluation of social services into a widescale practice. The discussion of issues alongside the settlement of contradictions will allow improving the system of independent evaluation and its performance, as well as contribute to the effective use of independent evaluation of service quality for the purpose of realization of the state’s social policy.