Abstract: The subject of this research is the socio-pedagogical situation aimed at improving the system of public education in the Russian Federation at the federal and general levels. The authors examine such aspects as the “feedback” from the direct consumers of educational services, key stakeholders of the system of public education, which manifests as the most realistic view of the socio-educational situation. Special attention is given to assessment of the potential of diagnostic tools in the system of public education, classification and analysis of public inquiry through acknowledged through the citizen appeals. The authors identify the structure of citizen appeals on the questions of public education, speed of the response to such appeals; provide substantiation of managerial solutions with regards to improving the system of public education at all levels. The special contribution of the authors into this topic lies in structuring and posing the tasks pertinent to implementation and analysis of the results of citizen appeals and mechanisms of managerial models at all levels of the system of public education. The scientific novelty is defined by the fact that this article is first to consider modification of public inquiry as the instrument and foundation for managerial decision making applicable to changes in the system of public education (content, limits of cooperation between the subjects of educational processes and key stakeholders of public education). The main conclusion consists in substantiation of the need for development of the consulting support of education management at all levels of the system of public education.