Borodin A.V. Architecture of information system of decision support in personnel management for retail subsystem of commercial bank

Abstract: despite the reduction in corporate market volumes for many branches of commercial banks the center of attraction for the front-office subdivisions increasingly shifts towards retail segment. However, the huge competition in retail forces banks to move towards the unpopular measures of labor intensification and personnel optimization. Under such conditions traditional ways of decision making typical for HR do not work well. The new approaches for retrieving data for decision making must be found, new tools for objective analysis of the situation and developing optimal solutions are needed. The article is devoted to a description of a practical solution to the mentioned above problem. In other words, the subject of the study presented in this paper is HR-process in retail subsystem of a commercial bank. The research of the process of decision making in the HR-subsystem of a commercial bank was held in terms of system analysis. The author developed visual model representing processes typical for the subsystem, revealed the sources of information for decision making. Next, using the built model, based on the simulation techniques and methods of numerical optimization, the technology of automated preparation of recommendations on personnel policy for the retail subsystem of credit institutions was developed. The approach suggested in this paper is fundamentally different from its analogues by the width of coverage of available sources of information and methods of extracting knowledge from databases. Suggested approach for the first time implements simulation modeling of operational risks for retail subsystem of the commercial bank, allowing calculating a complete probability space of outcomes. Thus the higher accuracy and stability calculations is provided compared to Monte Carlo methods with comparable computational cost.

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