Savoskin, A.V. Is it acceptable to recognize assessment of claims of citizens as a type of state (municipal) service?

Abstract: The article analyzes the issue of whether it is acceptable to apply the Federal Law “On Organization of Provision of State and Municipal Services” to the activities of public government bodies on assessment of claims of citizens. The author has studied the practice of recognition of the procedure of assessment of claims by various state and municipal bodies as a state (municipal) service. The author has studied the regulations, including administrative regulations on assessment of claims of persons as a state (municipal) service. The author provides an algorithm for the application of specialized legislation on state (municipal) services to the procedure of assessment of claims of citizens. Publication is based upon the general scientific dialectic method. The special methods used for this research involve systemic structural, formal legal, logical and comparative legal methods. The article substantiates the thesis that assessment of claims of citizens by the government (municipal) bodies is a type of state (municipal) service. The author establishes and analyzes two groups of administrative regulations of government bodies, both proving and contradicting this thesis. The author offers to assess the primary claims of citizens based upon the universal norms of the Federal Law “On Organization of Provision of State and Municipal Services”, and as for the secondary claims (regarding challenging and complaints on the responses to the primary claims), they should be assessed in accordance with the special rules of the Federal Law “On Organization of Provision of State and Municipal Services”.

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