Klyueva, N. V., Arefieva, N. S. Display of Trust and Manipulations in Management

Abstract: The research article is devoted to the usage of manipulative strategies by the senior management as well as the relation between manipulation and the level of trust felt by managers towards themselves and personnel in an organization. The authors of the article establish that trust I displayed differently at different business and budgetary organizations. They prove that the heads of business organizations (small business) are mostly oriented at using manipulative strategies which is caused by the features of modern Russian business culture and the low level of trust towards themselves and their employees. The results of the research also show that among senior managers who use manipulative communication strategies, there is the prevailing number of managers with the low level of both selftrust and confidence in the organization. Trust is difficult to be built and supported. Therefore it is very important to understand what level of trust corporate relations are built upon and what factors influence such a level of trust or mistrust. The authors of the article also offer a brief description of a psychological profile of a senior manager from the point of view of his using manipulative strategies, his level of trust/mistrust towards himself/his organization based on the example of the heads of business and budgetary organizations. This is necessary to define the hidden reasons and motives of using manipulative strategies which can help to understand a specific meaning that senior managers give to their relations with the personnel.

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