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Psychology and Psychotechnics
Reference:
Rublyova T.
The influence of self-esteem on emotional burnout syndrome of law enforcement officers
// Psychology and Psychotechnics.
2023. ¹ 3.
P. 133-150.
DOI: 10.7256/2454-0722.2023.3.43759 EDN: XONQYS URL: https://en.nbpublish.com/library_read_article.php?id=43759
The influence of self-esteem on emotional burnout syndrome of law enforcement officers
DOI: 10.7256/2454-0722.2023.3.43759EDN: XONQYSReceived: 10-08-2023Published: 18-09-2023Abstract: The study is devoted to the level of self-esteem and its role in the emotional burnout syndrome in law enforcement officers. The purpose of the study is to evaluate the role of self-esteem in the emotional burnout syndrome among law enforcement officers and to compare the content and dynamic characteristics of respondents receiving and not receiving psychotherapeutic help. The subject of the study: the possibility of forming an adequate self-esteem of police officers through the use of psychotherapeutic correction methods. Experimental base of the study: SibUI of the Ministry of Internal Affairs (Krasnoyarsk). Experimental sample of the study: 37 police officers (trainees of the Faculty of Vocational Training), males aged 21 to 35 years. Research methods: "Diagnostics of the level of emotional burnout" V. V. Boyko, "Self-assessment test of personality" S. A. Budassi. In the course of the research, the author developed and implemented a psychotherapeutic program with elements of art therapy. Data processing was carried out using the IBM SPSS Statistics 24 program. To determine the relationship according to the methods, the correlation coefficient of C. E. Spearman was used. Statistically significant differences in self-esteem and burnout syndrome have been established. The scientific novelty of the study lies in the development of a psychotherapeutic aimed at correcting the low self-esteem of police officers with emotional burnout syndrome. The obtained research results and the developed psychotherapeutic program can form the basis of scientific and methodological recommendations for improving the training and advanced training of psychologists, medical psychologists, employees of government agencies responsible for the mental health of personnel. Keywords: emotional burnout, emotional stress, chronic stress, self-esteem, prevention, law enforcement officers, professional activity, psychocorrection program, Spearman's rank correlation coefficient, psychotherapeutic assistanceThis article is automatically translated. Introduction. In recent years, problematic issues of stress associated with professional activity and, as a consequence, the formation of emotional burnout syndrome, have been the subject of research and discussion by specialists in the field of medicine, psychology, pedagogy. Emotional burnout syndrome is included in the international classification of diseases ICD-10 under the code Z73 "Problems associated with difficulties in maintaining a normal lifestyle", which indicates the severity of this disorder requiring medical intervention. Back in 1986 , the American scientist Maslach C. he identified the main signs of emotional burnout syndrome: emotional exhaustion, depersonalization (dehumanization in relation to the objects of his activity) and reduction of professional achievements [26]. According to Sudakova M. V. and Smolyaninov M.V., emotional burnout is a form of professional deformation of the personality and develops under the influence of external and internal determinants [20]. Researchers Misbakhov A. A., Rakhimov M. I., Shamgullin A. Z. note that professional burnout is a syndrome that develops against the background of chronic stress and leads to the depletion of emotional, energetic and personal resources of a person [13]. The phenomenon of emotional burnout is most often affected by specialists whose professional duties include communication with other people. Pedagogical, medical, coaching, etc. are at risk. In our opinion, it is advisable to single out law enforcement activities, which include the need to interact not only with law-abiding citizens, but also with elements of the criminal subculture. This fact undoubtedly leaves a certain imprint on the mental health of the employee. Despite this, to date, the external determinants of burnout have been studied to a greater extent, due to the organizational context in which the activities of employees of educational institutions related to communication take place. So, Berezina V. A. and Sharov A. A. revealed the relationship of emotional burnout of self-attitude and motivation of teachers' achievements [1], Borovets E. N. and Zavyalova Ya. L. the relationship of symptoms of emotional burnout with the peculiarities of professional motivation of teachers [3]. Magomedova L. V. studied the influence of the emotional burnout syndrome of a teacher affecting productive activity in a team [12], and Safukova N. N. determined that this syndrome proceeds differently in teachers with different types of economic self-determination [18]. The problem of emotional burnout regularly becomes the object of scientific research in sports psychology, but more often the attention of specialists is directed at active athletes, and not at coaches [10, 27]. A lot of research has been devoted to the study of clinical manifestations of emotional burnout syndrome in medical workers, due to the fact that "medical personnel are characterized by such characteristics as responsibility for the health and life of other people, daily contact with various human characters, the need for correct and urgent decision-making, self-discipline, tension of spiritual and physical strength, a large number of stressful situations [14, 23]. In the course of the conducted research, A. E. Shishkin [22], Guerrero-Barona E. with co-authors [24], Maresca G. with co-authors [24], Voultsos P. with co-authors [28], came to the conclusion that emotional burnout among doctors begins to form from the first years of practical activity under the influence of various professional factors and "increases with increasing age of the doctor, work experience" [6]. In addition, the structure of the burnout syndrome of medical workers revealed the personal prerequisites for its formation [4] and several dominant syndromes: asthenic, psychovegetative, cephalgic, anxiety-phobic and mild cognitive impairment syndrome" [21]. A number of works address problematic issues of the formation of emotional burnout among employees of the penal enforcement system [19], which manifests itself in a decrease in interest in the activities performed, communicative tolerance and destructive behaviors [2]. It should be noted that not only psychological problems arising in the activities of teachers, medical workers, and factors and signs of emotional burnout, but also possible options for preventive and rehabilitation work have been investigated [7, 11, 16,]. Despite the fact that the activities of police officers are associated with unpredictability and danger, an increase in violence with the use of firearms, the threat of terrorist attacks, difficulties in operational and official activities, criticism from citizens and society, individual works are devoted to the study of the features of emotional burnout of law enforcement officers. So, Zabelina T. A. investigated the features of the formation of professional stress and emotional burnout among employees of internal affairs bodies and revealed a direct relationship of the stress resistance index with tension, anxiety, depression, exhaustion [8]. Kaygorodova N. Z. with co-authors revealed that such symptoms of emotional burnout as depersonalization and resistance, manifested in emotional detachment, indifference, cynical attitude to people and situations and negativism, are characteristic of police officers [9]. The study of Rubleva T. Yu. showed that under the influence of stressful factors of official activity, employees develop personal characteristics (addictive behavior, antisocial behavior, etc.) that reduce the effectiveness of their professional activities [17]. At the same time, a review of domestic and foreign studies of emotional burnout syndrome conducted by specialists of the Moscow University of the Ministry of Internal Affairs of Russia Bulgakov A.V. and Kulieva T. A. revealed the presence of specialized research models for teachers and teachers, for middle managers, for representatives of commercial services, for medical personnel, for sales workers, but did not find concretizing diagnostics psychological state of police officers [5]. It should be noted that not enough research is devoted not only to the formation of emotional burnout among law enforcement officers, but also to the possibility of prevention, correction, rehabilitation of these manifestations [15]. In this regard, the issues of diagnosis and correction of emotional burnout syndrome among employees of the internal affairs bodies are very relevant. Considering the above, hypotheses have been put forward that employees with low self-esteem are more susceptible to the occurrence of the syndrome, and the developed correctional program aimed at the formation of adequate self-esteem has a positive psychotherapeutic effect. Materials and methods. To confirm this hypothesis, a study was conducted on the basis of the SIBU of the Ministry of Internal Affairs of Russia (Krasnoyarsk). The study sample consisted of 45 men aged 21 to 35 years, who at the time of the study were students of the Faculty of Professional Training of law enforcement officers. At the first stage, the group was tested for the presence of emotional burnout using the technique "Diagnostics of the level of emotional burnout" by V. V. Boyko, aimed at studying the leading symptoms of emotional burnout and determining the attitude to the phase of stress development: tension, resistance, exhaustion. At the next stage of the study, we developed and implemented a psychotherapeutic program in an experimental group (14 subjects who gave voluntary informed consent). Data processing was carried out using the IBM SPSS Statistics 24 program. To determine the relationship according to the methods, the correlation coefficient of C. E. Spearman was used. Results and discussion. The results of the study on the presence of emotional burnout are presented in Table 1 (the results of respondents with emotional burnout syndrome are highlighted in bold). Table 1. Results of the methodology "Diagnosis of emotional burnout" Table 1. Results of the methodology «Diagnosis of emotional burnout»
Thus, the presence of a formed burnout syndrome was detected in 62.0% of the subjects, in 38.0% this syndrome was not formed or absent. Of the respondents with the formed syndrome, 64.0% are dominated by the resistance phase, which manifests itself in resistance to an increasing stress state, attempts to reduce the pressure of external circumstances with the help of available means. The stress phase is determined in 21.0% and in 15.0% of respondents, the exhaustion phase dominates. Next, a "Personality self-assessment Test" was conducted by S. A. Budassi, the results of which are shown in Figure 1.
Figure 1 – Results of the methodology "Personality self-assessment test" by S. A. Budassi Figure 1 – Results of the methodology «Self-assessment test of personality» by S. A. Budassi According to the results, 35.0% of respondents have an overestimated self–esteem, 60.0% – underestimated and only 5.0% - adequate. The correlation analysis of self-esteem indicators and emotional burnout syndrome is presented in Table 2. Table 2. The Intercorrelation matrix Table 2. The Intercorrelation matrix
* - Correlation is significant at 0.05 Spearman's correlation coefficient was used to determine the relationship according to the methods. The obtained result showed an inverse relationship between the indicators of the level of self-esteem according to the method of S. A. Budassi and the level of emotional burnout according to the method of V. V. Boyko (r = - 0.32, p?0.05). Thus, the lower the self-esteem, the higher the level of emotional burnout. Comparing the results of the research methods, the control (n=14) and experimental groups (n=14) were determined. The criteria for including employees in the study were: age from 21 to 35; low self-esteem; the presence of emotional burnout syndrome; informed consent. In order to correct self-esteem, a program was developed and implemented aimed at overcoming feelings of insecurity, stiffness, forming positive thinking and accepting oneself as a successful and self-confident person. Tasks: obtaining the skill of expressing oneself through creativity and game forms of activity; acquiring the skill of forming an active life position; the possibility of realizing the value of one's own personality; obtaining the opportunity to strengthen a positive attitude towards oneself. The duration of the psychotherapy program was 6 weeks (12 sessions of 135 minutes each). The number of participants is 14 people (experimental group). The following forms of classes were used: a lecture with conversation elements, including a small amount of theoretical material; interactive conversations; meditation; auto-training, art therapy. Elements of ATP therapy (isotherapy, maskotherapy, collage, drama therapy) contribute to the release of intrapersonal conflict outside; make it possible to realize repressed feelings and inner experiences and develop the skill of differentiating them; increase self-esteem; give the opportunity to get rid of unnecessary and change your life; relieve emotional stress; help to live repressed emotions in a safe environment, free yourself from psychological and bodily clamps, to live through the game unfulfilled expectations. The structure of the psychotherapeutic program is presented in Table 3. Table 3. Structure of the psychotherapeutic program Table 3. Structure of the psychotherapeutic program
As an example, we give the plan and stages of one of the classes of the program on the topic "Me and other people" (duration – 135 minutes). 1. Greeting of the class participants (15 minutes). The participants greet the group members in a circle and share their current internal state. 2. The game "Five minutes of Democracy" (15 minutes). Purpose: To establish an informal environment, motivation for active work in the group. Improving communication skills. Tracking group dynamics. Participants are asked to recall how the exercise went last week and how they planned to prove themselves in this exercise today. After that, participants are reminded that within five minutes, everyone can talk on any topic of interest to them, or listen to other participants. The whole process during this exercise is regulated by the group itself. Reflection. Participants are asked to answer the questions: what was the difference between your behavior today and the behavior in the last lesson? How would you like to prove yourself during this exercise in the next lesson? 3. Discussion of the last lesson (10 minutes). Purpose: Reflection of the internal state, answers to the questions that have arisen. Exchange of thoughts and insights that arose after past classes. 4. Lecture "Psychogenetic theory of personality Yu. V. Valentika. Personal status I am a member of the group" (20 minutes). Purpose: formation of internal motivation to participate in the psychotherapeutic process through the formation and reconstruction of normative personal statuses. 5. Exercise "Contact with the world" (30 minutes). Purpose: self-knowledge, self-exploration, identification of unrealized needs, improvement of communication skills, research of personal boundaries. Participants are invited to put masks on their eyes and stand in any selected place in the room and act according to the instructions. "Now we need to start moving slowly in an arbitrary direction, making a buzzing sound. At the same time, you must move in such a way that you do not touch each other." After a few minutes, the psychologist asks you to stop and listen to the following instructions. "Now, while moving, you can touch other participants with the back of your hands. At the same time, the tone of the buzzing indicates that you are making contact. If someone tries to make contact with you, you have the right to accept it or reject it, using the intonation of buzzing. Or by stepping aside" Reflection. Questions: how did you move in the first version of the exercise? Would you like to be closer to other people, or vice versa further away from them? Did you choose which direction to move in, or was it influenced by others? Did you come into contact with other people in the second version of the exercise? Have you been reciprocated or rejected by your contact? How did you feel about it? How did you feel and how did you behave when other people tried to contact you? 6. Exercise "Me and other people" (20 minutes). Purpose: To consolidate the skills acquired during the lesson. Normalization of emotional state Participants are invited to draw a drawing on the theme "Me and other people" and write a short story on this topic. After that, the participants share their works. The psychologist and other participants ask emerging questions and share their responses. 7. Meditation "Inner relaxation" (15 minutes). Goal: normalization of emotional state, reduction of anxiety. Participants sit in a comfortable position with their eyes closed and, under the guidance of a psychologist, immerse themselves in guided meditation. Reflection: the participants briefly share the images that came during the meditation. 8. The final lap (10 minutes). Exchange of impressions. To determine the effectiveness of the measures carried out, repeated diagnostics was carried out using the same diagnostic package of techniques as at the ascertaining stage with the participation of the control group. As a result of calculations of the Wilcoxon T-test for self-assessment in the experimental group, the value of Temp = 20 was obtained. Critical values of T at n=15 for the level of statistical significance: Tcr=15 (p?0.01), Tcr=25 (p?0.05). Therefore, Temp <Tcr, the indicators after the experiment exceed the values of the indicators before the experiment. The differences in the results of the study are statistically significant (p?0.05). As a result of calculations of the Wilcoxon T-test to assess the level of burnout in the experimental group, the value of Temp = 22 was obtained. Critical values of T at n=15 for the level of statistical significance: Tcr=15 (p?0.01), Tcr=25 (p?0.05). Therefore, Temp <Tcr, the indicators after the experiment exceed the values of the indicators before the experiment. The differences in the results of the study are statistically significant (p?0.05). The obtained results revealed that the value of self-esteem indicators and the level of burnout are mathematically included in the zone of significance, while statistical analysis of the indicators of the control group did not reveal significant changes, which indicates the effectiveness of the implementation of the psychotherapeutic program. To compare self-esteem indicators in the control and experimental groups, we use the U-Mann-Whitney criterion to assess differences. We calculate the rank sums for the sample and get the value of Uemp = 30, compare the value of Uemp and Ucr. Ucr=}42 (p?0.01) and 55 (p?0.05). Uemp<Ucr (30<55) at the significance level p?0.05. The differences in the results of the study are statistically significant (p?0.05). A comparative analysis of the secondary study data using the U-Mann-Whitney criterion revealed a positive dynamics of changes in the level of self-esteem in the experimental group relative to the control group. To compare the indicators of the burnout level of the control and experimental groups, we use the U-Mann-Whitney criterion to assess the differences. We calculate the rank sums for the sample and get the value of Uemp = 29, compare the value of Uemp and Ucr. Ucr=}42 (p?0.01) and 55 (p?0.05). Uemp<Ucr (29<55) at the significance level p?0.05). The differences in the results of the study are statistically significant (p?0.05). A comparative analysis of the secondary study data using the U-Mann-Whitney criterion revealed the reliability of differences in the level of emotional burnout in the experimental group relative to the control group. The obtained results established an increase in the level of self-esteem and a decrease in the level of emotional burnout among police officers, which indicates the effectiveness of psychotherapy work. Conclusion. As a result of the initial examination, the presence of a formed emotional burnout syndrome was revealed by 62.0% of the surveyed, which indicates the negative impact of factors that take place in the professional activities of law enforcement officers. In addition, 60.0% of employees have low self-esteem, which does not allow them to fully realize themselves in their professional activities. The obtained result revealed an inverse relationship between the indicators of the level of self-esteem according to the method of S. A. Budassi and the level of emotional burnout according to the method of V. V. Boyko (r = - 0.32, p?0.05), which confirmed the hypothesis: the lower the self-esteem, the higher the level of emotional burnout. The analysis of the data on the implementation of a psychotherapeutic program aimed at correcting self-esteem revealed a statistically significant decrease in the level of emotional burnout (p?0.05) against the background of an increase in the level of self-esteem (p?0.05) in the respondents of the experimental group, while there were no statistically significant changes in the control group. In addition, statistically significant changes in the indicators of self-esteem and emotional burnout of the comparison of the control and experimental groups (p <0.05) prove the presence of a positive therapeutic effect of the psychotherapeutic program. Thus, the obtained results proved the effectiveness of the developed psychotherapeutic program, which can be used by medical psychologists in the work of law enforcement officers to correct the burnout syndrome by forming an adequate self-esteem. References
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