Abstract: For the improvement of cities, the project «Formation of a comfortable urban environment» has been implemented in Russia for several years. In many regions, a number of their own landscaping projects are being carried out. The analysis of feedback from the population can be used as a tool for monitoring and measuring the effectiveness of urban improvement programs. The purpose of the work is to evaluate the results of the implementation of improvement programs in Kirov, the regional center of the Kirov region, taking into account the opinions of the population as the main recipient of these programs. The object of the study is the current state of improvement of the city of Kirov. The subject of the study is the analysis of landscaping in a number of areas (road transport, house and communal infrastructure, accessibility and quality of work of socio-cultural facilities) through feedback from the population. The study was carried out by analyzing official statistics data, a formalized survey of the population and interviews with experts. Two clusters of citizens were identified according to the level of satisfaction with the current state of the city's improvement, a large proportion is a cluster with a low level of satisfaction. However, 60% of residents believe that the quality of the urban environment has been gradually changing for the better over the past few years. The majority of respondents have minimal experience of involvement in the co-development of the urban environment, usually expressed in voting for objects for priority improvement. The study made it possible to identify and concretize the problems of the urban environment: disproportions in the improvement of central and suburban neighborhoods, catching up with the nature of infrastructure development during housing construction, insufficient road capacity, insufficient landscaping of park areas and public recreation areas. A scheme for solving the identified problems of landscaping is proposed, combining two directions: urban planning and communication and managerial.

Keywords: participatory design, infrastructure, improvement programs, feedback, monitoring, urban development, the improvement of the city, the quality of the urban environment, the infrastructure of the city, city problems

Abstract: Public utilities are an integral part of everyday lives of the urban population, involving anything from street cleaning to convenient payment for utilities. The interaction between local authorities and the citizens often becomes an intense confrontation, especially in situations when municipal authorities demonstrate incompetence. The issue of high-quality utilities in residential areas goes hand in hand with the price tag, and this dilemma is an evident link in the chain of unsolved problems of modern urban life. The civil society is instrumental in creating a comfortable habitat. In this work, we employed the study of a case building, and its close examination. The author has also conducted a content-analysis of publications in municipal periodics. This article analyzes the state of affairs in Public utilities in Myrishi, Aprelevka and Naro-Fominsk. Despite the rapid development of infrastructure, this area is inseparable from regional processes. The escalation of Public utilities costs for the population continues, and this fact gives ground to possible conflict between residents and executive authorities.

Keywords: contradictions, dialogue, costs, rates, Moscow region, Moscow, Public utilities, urban life, penalty, authorities