Abstract: The object of this work is the employees of enterprises and organizations of Sverdlovsk Region, while the subject is the toxic practices of personnel management. The goal of the article is to analyze the negative experience of respondents at the workplace, obtained as a result of destructive labor relations with their employers, managers or colleagues. Within the framework of ongoing long-term study, the authors monitor the changes in labor relations between employers and hired workers. This article introduces some of the results of the part of monitoring, which is devoted to examination of the sources of anxiety and negative emotions at the workplace, as the factors of toxicity of the working environment, identified based on how it is perceived by the employees. A quantitative method of monitoring research, implemented in the form of an annual sociological survey of random groups of Russian enterprises' workers of different economic sectors, is complemented by qualitative methods based on the narrative approach. Narrative analysis focuses on the study of wide range of opinions, as well as understanding, explanation, and interpretation of the acquired empirical data for formulating the hypotheses and productive ideas. As a result, the authors have identified various forms of reflection among the respondents, diving them into the groups depending on expansion of the reflexive process. The majority of respondents are not able to pursue correlation between their actions and the negative situation, which does not allow them to adequately coordinate their work behavior in accordance with the toxic factors of the professional environment. Thus, the use of narrative approach in addition to the quantitative analysis, is aimed at the deeper understanding of the causes of impact of the toxic management practices upon personnel.